Refund and Returns Policy

At MOGI’S SWEETS AND SNACKS, customer satisfaction is our priority.
Since our products are perishable food items, we maintain a strict no-return policy for safety and hygiene reasons.
However, we do accept refund or replacement requests under specific circumstances.

1. Eligible Cases for Refund/Replacement

• You received a damaged, spoiled, or incorrect item.
• The product was missing from your order.

To be eligible, you must contact us within 24 hours of delivery with clear photos or videos as proof.

2. Non-Returnable Items

• Opened or partially consumed food items.
• Orders placed with wrong address or details by the customer.
• Items not reported within 24 hours of delivery.

3. Refund Process

After verifying your complaint, refunds will be processed to your original payment method within 5–7 business days.

4. Contact for Support

📧 mogissweetsandsankas@gmail.com
📞 +91 7666376316